Publicacións en colaboración con investigadores/as de Universidad de Oviedo (16)

2021

  1. First Assessment of the Impacts of the COVID-19 Pandemic on Global Marine Recreational Fisheries

    Frontiers in Marine Science, Vol. 8

2019

  1. Roofing Slate Industry in Spain: History, Geology, and Geoheritage

    Geoheritage, Vol. 11, Núm. 1, pp. 19-34

2017

  1. Co-creation and service recovery process communication: effects on satisfaction, repurchase intentions, and word of mouth

    Service Business, Vol. 11, Núm. 2, pp. 321-343

  2. Manufacturer–distributor relationships: role of relationship-specific investment and dependence types

    Journal of Business and Industrial Marketing, Vol. 32, Núm. 8, pp. 1245-1260

2015

  1. Why didn’t it work out? The effects of attributions on the efficacy of recovery strategies

    Journal of Service Theory and Practice, Vol. 25, Núm. 6, pp. 700-724

2014

  1. Intentionality attributions and humiliation: The impact on customer behavior

    European Journal of Marketing, Vol. 48, Núm. 5-6, pp. 901-923

2013

  1. Collaborative manufacturer-distributor relationships: The role of governance, information sharing and creativity

    Journal of Business and Industrial Marketing, Vol. 28, Núm. 8, pp. 620-637

2012

  1. A mediation model of individual differences in attitudes toward affirmative actions for women

    Psychological Reports, Vol. 110, Núm. 3, pp. 764-780

  2. Service recovery, satisfaction and behaviour intentions: Analysis of compensation and social comparison communication strategies

    Service Industries Journal, Vol. 32, Núm. 1, pp. 83-103

2011

  1. Estrategias de cartera de productos-marcas para empresas detallistas. Efectos derivados de la introducción de nuevas categorías de marcas de distribuido

    Estrategias competitivas en canales de distribución comercial tradicional "versus" on-line (Cátedra Fundación Ramón Areces de Distribución Comercial), pp. 191-209

2010

  1. Explaining customer satisfaction with complaint handling

    International Journal of Bank Marketing, Vol. 28, Núm. 2, pp. 88-112

  2. Lack of preferential treatment: Effects on dissatisfaction after a service failure

    Journal of Service Management, Vol. 21, Núm. 1, pp. 45-68

  3. Lack of preferential treatment: Effects on dissatisfaction after a service failure

    Industrial Robot, Vol. 37, Núm. 2, pp. 45-68

  4. Reactions toward affirmative action measures for women

    Revista de psicología del trabajo y de las organizaciones = Journal of work and organizational psychology, Vol. 26, Núm. 3, pp. 211-221

  5. The effects of customer age and recovery strategies in a service failure setting

    Journal of Financial Services Marketing, Vol. 15, Núm. 1, pp. 32-48

2008

  1. The influence of emotions on customer's cognitive evaluations and satisfaction in a service failure and recovery context

    Service Industries Journal, Vol. 28, Núm. 4, pp. 497-512