Co-creation and service recovery process communication: effects on satisfaction, repurchase intentions, and word of mouth
- Vázquez-Casielles, R.
- Iglesias, V.
- Varela-Neira, C.
ISSN: 1862-8508, 1862-8516
Ano de publicación: 2017
Volume: 11
Número: 2
Páxinas: 321-343
Tipo: Artigo