Publicacións en colaboración con investigadores/as de Universidad de Oviedo (18)

2022

  1. A firm-industry analysis of services versus manufacturing

    European Research on Management and Business Economics, Vol. 28, Núm. 1, pp. 108-117

2020

  1. Is sustainable performance explained by firm effect in small business?

    Sustainability (Switzerland), Vol. 12, Núm. 23, pp. 1-13

2019

  1. Firm and industry effects on small, medium-sized and large firms performance

    Business Research Quarterly, Vol. 22, Núm. 1, pp. 25-35

2017

  1. Co-creation and service recovery process communication: effects on satisfaction, repurchase intentions, and word of mouth

    Service Business, Vol. 11, Núm. 2, pp. 321-343

  2. Manufacturer–distributor relationships: role of relationship-specific investment and dependence types

    Journal of Business and Industrial Marketing, Vol. 32, Núm. 8, pp. 1245-1260

2015

  1. Why didn’t it work out? The effects of attributions on the efficacy of recovery strategies

    Journal of Service Theory and Practice, Vol. 25, Núm. 6, pp. 700-724

2014

  1. Intentionality attributions and humiliation: The impact on customer behavior

    European Journal of Marketing, Vol. 48, Núm. 5-6, pp. 901-923

2013

  1. Collaborative manufacturer-distributor relationships: The role of governance, information sharing and creativity

    Journal of Business and Industrial Marketing, Vol. 28, Núm. 8, pp. 620-637

2012

  1. A mediation model of individual differences in attitudes toward affirmative actions for women

    Psychological Reports, Vol. 110, Núm. 3, pp. 764-780

  2. Service recovery, satisfaction and behaviour intentions: Analysis of compensation and social comparison communication strategies

    Service Industries Journal, Vol. 32, Núm. 1, pp. 83-103

2011

  1. Estrategias de cartera de productos-marcas para empresas detallistas. Efectos derivados de la introducción de nuevas categorías de marcas de distribuido

    Estrategias competitivas en canales de distribución comercial tradicional "versus" on-line (Cátedra Fundación Ramón Areces de Distribución Comercial), pp. 191-209

2010

  1. Explaining customer satisfaction with complaint handling

    International Journal of Bank Marketing, Vol. 28, Núm. 2, pp. 88-112

  2. Inspection and diagnostic criteria for FANS installed in air conditioning systems of public transport vehicles

    ASME 2010 International Mechanical Engineering Congress and Exposition (IMECHE)

  3. Lack of preferential treatment: Effects on dissatisfaction after a service failure

    Industrial Robot, Vol. 37, Núm. 2, pp. 45-68

  4. Lack of preferential treatment: Effects on dissatisfaction after a service failure

    Journal of Service Management, Vol. 21, Núm. 1, pp. 45-68

  5. Reactions toward affirmative action measures for women

    Revista de psicología del trabajo y de las organizaciones = Journal of work and organizational psychology, Vol. 26, Núm. 3, pp. 211-221

  6. The effects of customer age and recovery strategies in a service failure setting

    Journal of Financial Services Marketing, Vol. 15, Núm. 1, pp. 32-48

2008

  1. The influence of emotions on customer's cognitive evaluations and satisfaction in a service failure and recovery context

    Service Industries Journal, Vol. 28, Núm. 4, pp. 497-512