25 years of research in online organizational communication. Review article

Referencias bibliográficas

• Abitbol, Alan; Lee, Sun-Young (2017). “Messages on CSR-dedicated Facebook pages: What works and what doesn’t”. Public relations review, v. 43, n. 4, pp. 796-808. https://doi.org/10.1016/j.pubrev.2017.05.002
• Adams, Amelia; McCorkindale, Tina (2013). “Dialogue and transparency: A content analysis of how the 2012 presidential candidates used Twitter”. Public relations review, v. 39, n. 4, pp. 357-359. https://doi.org/10.1016/j.pubrev.2013.07.016
• Adjei, Daniel-Kwame-Ampofo; Annor-Frempong, Festus; Bosompem, Martin (2016). “Use of social networking websites among NGOs in the Greater Accra Region of Ghana”. Public relations review, v. 42, n. 5, pp. 920-928. https://doi.org/10.1016/j.pubrev.2016.09.006
• Åström, Joachim; Karlsson, Martin (2013). “Blogging in the shadow of parties: Exploring ideological differences in online campaigning”. Political communication, v. 30, n. 3, pp. 434-455. https://doi.org/10.1080/10584609.2012.737430
• Atakan-Duman, Sirin; Ozdora-Aksak, Emel (2014). “The role of corporate social responsibility in online identity construction: An analysis of Turkey’s banking sector”. Public relations review, v. 40, n. 5, pp. 862-864. https://doi.org/10.1016/j.pubrev.2014.07.004
• Aula, Pekka (2011). “Meshworked reputation: Publicists’ views on the reputational impacts of online communication”. Public relations review, v. 37, n. 1, pp. 28-36. https://doi.org/10.1016/j.pubrev.2010.09.008
• Avidar, Ruth (2013). “The responsiveness pyramid: Embedding responsiveness and interactivity into public relations theory”. Public relations review, v. 39, n. 5, pp. 440-450. https://doi.org/10.1016/j.pubrev.2013.05.004
• Avidar, Ruth; Ariel, Yaron; Malka, Vered; Levy, Eilat-Chen (2015). “Smartphones, publics, and OPR: Do publics want to engage?”. Public relations review, v. 41, n. 2, pp. 214-221. https://doi.org/10.1016/j.pubrev.2014.11.019
• Ayish, Muhammad I. (2005). “Virtual public relations in the United Arab Emirates: A case study of 20 UAE organizations’ use of the internet”. Public relations review, v. 31, n. 3, pp. 381-388. https://doi.org/10.1016/j.pubrev.2005.05.013
• Barranquero, Alejandro; Ángel, Adriana (2015). “La producción académica sobre comunicación, desarrollo y cambio social en las revistas científicas de América Latina”. Signo y pensamiento, v. 34, n. 67, pp. 30-57. https://www.redalyc.org/articulo.oa?id=86043044002
• Bashir, Manaf; Aldaihani, Abdalaziz (2017). “Public relations in an online environment: Discourse description of social media in Kuwaiti organizations”. Public relations review, v. 43, n. 4, pp. 777-787. https://doi.org/10.1016/j.pubrev.2017.05.004
• Bessi, Alessandro; Ferrara, Emilio (2016). “Social bots distort the 2016 US presidential election online discussion”. First Monday, v. 21, n. 11. http://firstmonday.org/article/view/7090/5653
• Boerman, Sophie C.; Kruikemeier, Sanne; Zuiderveen-Borgesius, Frederik J. (2017). Online behavioral advertising: A literature review and research agenda. Journal of advertising, v. 46, n. 3, pp. 363-376. https://doi.org/10.1080/00913367.2017.1339368
• Bortree, Denise-Sevick; Seltzer, Trent (2009). “Dialogic strategies and outcomes: An analysis of environmental advocacy groups’ Facebook profiles”. Public relations review, v. 35, n. 3, pp. 317-319. https://doi.org/10.1016/j.pubrev.2009.05.002
• Brown, Natalie A.; Billings, Andrew C. (2013). “Sports fans as crisis communicators on social media websites”. Public relations review, v. 39, n. 1, pp. 74-81. https://doi.org/10.1016/j.pubrev.2012.09.012
• Brubaker, Pamela-Jo; Church, Scott-Haden; Hansen, Jared; Pelham, Steven; Ostler, Alison (2018). “One does not simply meme about organizations: Exploring the content creation strategies of user-generated memes on Imgur”. Public relations review, v. 44, n. 5, pp. 741-751. https://doi.org/10.1016/j.pubrev.2018.06.004
• Brummette, John; Sisco, Hilary (2015). “Using Twitter as a means of coping with emotions and uncontrollable crises”. Public relations review, v. 41, n. 1, pp. 89-96. https://doi.org/10.1016/j.pubrev.2014.10.009
• Caers, Ralf; De-Feyter, Tim; De-Couck, Marijke; Stough, Talia; Vigna, Claudia; Du-Bois, Cind (2013). “Facebook: A literature review”. New media & society, v. 15, n. 6, pp. 982-1002. https://doi.org/10.1177/1461444813488061
• Callahan, Ewa (2005). “Cultural similarities and differences in the design of university web sites”. Journal of computer-mediated communication, v. 11, n. 1, pp. 239-273. https://doi.org/10.1111/j.1083-6101.2006.tb00312.x
• Callison, Coy (2003). “Media relations and the Internet: How Fortune 500 company web sites assist journalists in news gathering”. Public relations review, v. 29, n. 1, pp. 29-41. https://doi.org/10.1016/S0363-8111(02)00196-0
• Capriotti, Paul; Pardo-Kuklinski, Hugo (2012). “Assessing dialogic communication through the Internet in Spanish museums”. Public relations review, v. 38, n. 4, pp. 619-626. https://doi.org/10.1016/j.pubrev.2012.05.005
• Carim, Lara; Warwick, Claire (2013). “Use of social media for corporate communications by research-funding organisations in the UK”. Public relations review, v. 39, n. 5, pp. 521-525. https://doi.org/10.1016/j.pubrev.2013.08.006
• Chadwick, Andrew (2013). The hybrid media system: Politics and power. Oxford: Oxford University Press. ISBN: 978 0 199759484
• Choy, Christine-Hiu-Ying (2018). “Online political public relations as a place-based relational practice: A cultural discourse perspective”. Public relations review, v. 44, n. 5, pp. 752-761. https://doi.org/10.1016/j.pubrev.2018.05.006
• Connolly-Ahern, Colleen; Broadway, Camille (2007). “The importance of appearing competent: An analysis of corporate impression management strategies on the World Wide Web”. Public relations review, v. 33, n. 3, pp. 343-345. https://doi.org/10.1016/j.pubrev.2007.05.017
• Davis, Aeron (2010). “New media and fat democracy: The paradox of online participation”. New media & society, v. 12, n. 5, pp. 745-761. https://doi.org/10.1177/1461444809341435
• Devin, Bree L.; Lane, Anne B. (2014). “Communicating engagement in corporate social responsibility: A meta-level construal of engagement”. Journal of public relations research, v. 26, n. 5, pp. 436-454. https://doi.org/10.1080/1062726X.2014.956104
• DiStaso, Marcia W.; McCorkindale, Tina; Wright, Donald K. (2011). “How public relations executives perceive and measure the impact of social media in their organizations”. Public relations review, v. 37, n. 3, pp. 325-328. https://doi.org/10.1016/j.pubrev.2011.06.005
• Dodd, Melissa D.; Collins, Steve J. (2017). “Public relations message strategies and public diplomacy 2.0: An empirical analysis using Central-Eastern European and Western embassy Twitter accounts”. Public relations review, v. 43, n. 2, pp. 417-425. https://doi.org/10.1016/j.pubrev.2017.02.004
• Du-Plessis, Charmaine (2018). “Social media crisis communication: Enhancing a discourse of renewal through dialogic content”. Public relations review, v. 44, n. 5, pp. 829-838. https://doi.org/10.1016/j.pubrev.2018.10.003
• Duke, Shearlean (2002). “Wired science: Use of World Wide Web and e-mail in science public relations”. Public relations review, v. 28, n. 3, pp. 311-324. https://doi.org/10.1016/S0363-8111(02)00135-2
• Edwards, Lee (2015). “The role of public relations in deliberative systems”. Journal of communication, v. 66, n. 1, pp. 60-81. https://doi.org/10.1111/jcom.12199
• Erickson, Kris; Howard, Philip N. (2007). “A case of mistaken identity? News accounts of hacker, consumer, and organizational responsibility for compromised digital records”. Journal of computer-mediated communication, v. 12, n. 4, pp. 1229-1247. https://doi.org/10.1111/j.1083-6101.2007.00371.x
• Esrock, Stuart L.; Leichty, Greg B. (1998). “Social responsibility and corporate web pages: self-presentation or agenda-setting?”. Public relations review, v. 24, n. 3, pp. 305-319. https://doi.org/10.1016/S0363-8111(99)80142-8
• Filer, Tanya; Fredheim, Rolf (2015). “Popular with the robots: Accusation and automation in the Argentine presidential elections”. International journal of politics, culture and society, v. 30, n. 3, pp. 259-274. https://doi.org/10.1016/S0363-8111(00)00051-5
• Formentin, Melanie; Bortree, Denisse-Sevick; Fraustino, Julia-Daisy (2017). “Navigating anger in Happy Valley: Analyzing Penn State’s Facebook-based crisis responses to the Sandusky scandal”. Public relations review, v. 43, n. 4, pp. 671-679. https://doi.org/10.1016/j.pubrev.2017.06.005
• Fraustino, Julia-Daisy; Lee, Ji-Young; Lee, Sang-Yeal; Ahn, Hongmin (2018). “Effects of 360° video on attitudes toward disaster communication: Mediating and moderating roles of spatial presence and prior disaster media involvement”. Public relations review, v. 44, n. 3, pp. 331-341. https://doi.org/10.1016/j.pubrev.2018.02.003
• Freberg, Karen; Palenchar, Michael J.; Veil, Shari R. (2013). “Managing and sharing H1N1 crisis information using social media bookmarking services”. Public relations review, v. 39, n. 3, pp. 178-184. https://doi.org/10.1016/j.pubrev.2013.02.007
• Fu, Jiawei-Sophia; Shumate, Michelle (2016). “Hyperlinks as institutionalized connective public goods for collective action online”. Journal of computer-mediated communication, v. 21, n. 4, pp. 298-311. https://doi.org/10.1111/jcc4.12161
• Galloway, Chris (2005). “Cyber-PR and ‘dynamic touch’”. Public relations review, v. 31, n. 4, pp. 572-577. https://doi.org/10.1016/j.pubrev.2005.08.018
• Galloway, Chris; Swiatek, Lukasz (2018). “Public relations and artificial intelligence: It’s not (just) about robots”. Public relations review, v. 44, n. 5, pp. 734-740. https://doi.org/10.1016/j.pubrev.2018.10.008
• Gálvez-Rodríguez, María-del-Mar; Caba-Pérez, Carmen; López-Godoy, Manuel (2014). “Facebook: A new communication strategy for non-profit organisations in Colombia”. Public relations review, v. 40, n. 5, pp. 868-870. https://doi.org/10.1016/j.pubrev.2014.10.002
• Gálvez-Rodríguez, María-del-Mar; Sáez-Martín, Alejandro; García-Tabuyo, Manuela; Caba-Pérez, Carmen (2018). “Exploring dialogic strategies in social media for fostering citizens’ interactions with Latin American local governments”. Public relations review, v. 44, n. 2, pp. 265-276. https://doi.org/10.1016/j.pubrev.2018.03.003
• Gómez, Lina M.; Chalmeta, Ricardo (2011). “Corporate responsibility in US corporate websites: A pilot study”. Public relations review, v. 37, n. 1, pp. 93-95. https://doi.org/10.1016/j.pubrev.2010.12.005
• González-Herrero, Alfonso; Ruiz-De-Valbuena, Miguel (2006). “Trends in online media relations: Web-based corporate press rooms in leading international companies”. Public relations review, v. 32, n. 3, pp. 267-275. https://doi.org/10.1016/j.pubrev.2006.05.003
• Gordon, Joye; Berhow, Susan (2009). “University websites and dialogic features for building relationships with potential students”. Public relations review, v. 35, n. 2, pp. 150-152. https://doi.org/10.1016/j.pubrev.2008.11.003
• Greer, Clark F.; Moreland, Kurt D. (2003). “United Airlines’ and American Airlines’ online crisis communication following the September 11 terrorist attacks”. Public relations review, v. 29, n. 4, pp. 427-441. https://doi.org/10.1016/j.pubrev.2003.08.005
• Greer, Clark F.; Moreland, Kurt D. (2007). “How Fortune 500 companies used the Web for philanthropic and crisis communication following hurricane Katrina”. Public relations review, v. 33, n. 2, pp. 214-216. https://doi.org/10.1016/j.pubrev.2007.02.007
• Guidry, Jeanine P. D.; Jin, Yan; Orr, Caroline A.; Messner, Marcus; Meganck, Shana (2017). “Ebola on Instagram and Twitter: How health organizations address the health crisis in their social media engagement”. Public relations review, v. 43, n. 3, pp. 477-486. https://doi.org/10.1016/j.pubrev.2017.04.009
• Guillory, Jamie E.; Sundar, S. Shyam (2014). “How does web site interactivity affect our perceptions of an organization?”. Journal of public relations research, v. 26, n. 1, pp. 44-61. https://doi.org/10.1080/1062726X.2013.795866
• Ha, Jin-Hong; Riffe, Daniel (2015). “Crisis-related research in communication and business journals: An interdisciplinary review from 1992 to 2011”. Public relations review, v. 41, n. 4, pp. 569-578. https://doi.org/10.1016/j.pubrev.2015.06.019
• Hallahan, Kirk (2001). “Improving public relations web sites through usability research”. Public relations review, v. 27, n. 2, pp. 223-239. https://doi.org/10.1016/S0363-8111(01)00082-0
• Hallahan, Kirk (2004). “Protecting an organization’s digital public relations assets”. Public relations review, v. 30, n. 3, pp. 255-268. https://doi.org/10.1016/j.pubrev.2004.04.001
• Hamilton, James (2016). “Hybrid news practices”. In: Witschge, Tamara; Anderson, Christopher W.; Domingo, David; Hermida, Alfred (eds.). The SAGE handbook of digital journalism. London: SAGE, pp. 164-178. ISBN: 978 1 473906532 http://www.academia.edu/10719230/Hybrid_News_Pracces_nal_ms._to_download_
• Heath, Robert L. (1998). “New communication technologies: An issues management point of view”. Public relations review, v. 24, n. 3, pp. 273-288. https://doi.org/10.1016/S0363-8111(99)80140-4
• Hedman, Freja; Sivnert, Fabian; Kollanyi, Bence; Narayanan, Vidya; Neudert, Lisa-Maria; Howard, Philip N. (2018). News and political information consumption in Sweden: Mapping the 2018 Swedish general election on Twitter. Data Memo 2018.3. Oxford, UK: Project on Computational Propaganda. https://comprop.oii.ox.ac.uk/research/sweden-election
• Hon, Linda (2015). “Digital social advocacy in the justice for Trayvon campaign”. Journal of public relations research, v. 27, n. 4, pp. 299-321. https://doi.org/10.1080/1062726X.2015.1027771
• Hopp, Toby; Derville-Gallicano, Tiffany (2016). “Development and test of a multidimensional scale of blog engagement”. Journal of public relations research, v. 28, n. 3-4, pp. 127-145. https://doi.org/10.1080/1062726X.2016.1204303
• Howard, Philip; Kollanyi, Bence (2016). Bots, #strongerln, and #Brexit: computational propaganda during the UK-EU referendum. Working Paper 2016. Oxford, UK: Project on Computational Propaganda. https://comprop.oii.ox.ac.uk/research/working-papers/bots-strongerin-and-brexit-computational-propaganda-duringthe-uk-eu-referendum
• Huang, Yi-Hui-Christine; Wu, Fang; Huang, Qing (2017). “Does research on digital public relations indicate a paradigm shift? An analysis and critique of recent trends”. Telematics and informatics, v. 34, n. 7, pp. 1364-1376. https://doi.org/10.1016/j.tele.2016.08.012
• Hwang, Sungwook (2013). “The effect of Twitter use on politicians’ credibility and attitudes toward politicians”. Journal of public relations research, v. 25, n. 3, pp. 246-258. https://doi.org/10.1080/1062726X.2013.788445
• Ji, Yi-Grace; Chen, Zifei-Fay; Tao, Weiting; Li, Zongchao-Cathy (2018). “Functional and emotional traits of corporate social media message strategies: Behavioral insights from S&P 500 Facebook data”. Public relations review, v. 45, n. 1, pp. 88-103. https://doi.org/10.1016/j.pubrev.2018.12.001
• Jiang, Hua; Luo, Yi; Kulemeka, Owen (2016). “Social media engagement as an evaluation barometer: Insights from communication executives”. Public relations review, v. 42, n. 4, pp. 679-691. https://doi.org/10.1016/j.pubrev.2015.12.004
• Johns, Raechel (2014). “Community change: Water management through the use of social media, the case of Australia’s Murray-Darling Basin”. Public relations review, v. 40, n. 5, pp. 865-867. https://doi.org/10.1016/j.pubrev.2014.09.002
• Kang, Seok; Norton, Hanna E. (2004). “Nonprofit organizations’ use of the World Wide Web: Are they sufficiently fulfilling organizational goals?”. Public relations review, v. 30, n. 3, pp. 279-284. https://doi.org/10.1016/j.pubrev.2004.04.002
• Kang, Seok; Norton, Hanna E. (2006). “Colleges and universities’ use of the World Wide Web: A public relations tool for the digital age”. Public relations review, v. 32, n. 4, pp. 426-428. https://doi.org/10.1016/j.pubrev.2006.08.003
• Kelleher, Tom; Miller, Barbara M. (2006). “Organizational blogs and the human voice: Relational strategies and relational outcomes”. Journal of computer-mediated communication, v. 11, n. 2, pp. 395-414. https://doi.org/10.1111/j.1083-6101.2006.00019.x
• Kent, Michael L.; Taylor, Maureen (1998). “Building dialogic relationships through the World Wide Web”. Public relations review, v. 24, n. 3, pp. 321-334. https://doi.org/10.1016/S0363-8111(99)80143-X
• Kim, Kyongseok; Hayes, Jameson L.; Avant, J. Adam; Reid, Leonard N. (2014). “Trends in advertising research: A longitudinal analysis of leading advertising, marketing, and communication journals 1980 to 2010”. Journal of advertising, v. 43, n. 3, pp. 296-316. https://doi.org/10.1080/00913367.2013.857620
• Kirat, Mohamed (2007). “Promoting online media relations: Public relations departments’ use of internet in the UAE”. Public relations review, v. 33, n. 2, pp. 166-174. https://doi.org/10.1016/j.pubrev.2007.02.003
• Kitchen, Philip J.; Panopoulos, Anastasios (2010). “Online public relations: The adoption process and innovation challenge, a Greek example”. Public relations review, v. 36, n. 3, pp. 222-229. https://doi.org/10.1016/j.pubrev.2010.05.002
• Kleinnijenhuis, Jan; Schultz, Friederike; Utz, Sonja; Oegema, Dirk (2015). “The mediating role of the news in the BP oil spill crisis 2010: How US news is influenced by public relations and in turn influences public awareness, foreign news, and the share price”. Communication research, v. 42, n. 3, pp. 408-428. https://doi.org/10.1177/0093650213510940
• Kosenko, Kami; Luurs, Geoffrey; Binder, Andrew R. (2017). “Sexting and sexual behavior, 2011-2015: A critical review and meta-analysis of a growing literature”. Journal of computer-mediated communication, v. 22, n. 3, pp. 141-160. https://doi.org/10.1111/jcc4.12187
• LaMarre, Heather H.; Suzuki-Lambrecht, Yoshikazu (2013). “Tweeting democracy? Examining Twitter as an online public relations strategy for congressional campaigns’”. Public relations review, v. 39, n. 4, pp. 360-368. https://doi.org/10.1016/j.pubrev.2013.07.009
• Lee, Hyunmin; Park, Hyojung (2013). “Testing the impact of message interactivity on relationship management and organizational reputation”. Journal of public relations research, v. 25, n. 2, pp. 188-206. https://doi.org/10.1080/1062726X.2013.739103
• Lee, Seow-Ting (2012). “Beautifully imperfect: Using Facebook to change a population’s attitudes toward marriage”. Public relations review, v. 38, n. 3, pp. 515-517. https://doi.org/10.1016/j.pubrev.2012.02.001
• Linke, Anne; Oliveira, Evandro (2015). “Quantity or quality? The professionalization of social media communication in Portugal and Germany: A comparison”. Public relations review, v. 41, n. 2, pp. 305-307. https://doi.org/10.1016/j.pubrev.2014.11.018
• Liu, Wenlin; Lai, Chih-Hui; Xu, Weiai-Wayne (2018). “Tweeting about emergency: A semantic network analysis of government organizations’ social media messaging during hurricane Harvey”. Public relations review, v. 44, n. 5, pp. 807-819. https://doi.org/10.1016/j.pubrev.2018.10.009
• Locker, Kitty O. (1994). “The challenge of interdisciplinary research”. International journal of business communication, v. 31, n. 2, pp. 137-151. https://doi.org/10.1177/002194369403100204
• Lovari, Alessandro; Parisi, Lorenza (2015). “Listening to digital publics. Investigating citizens’ voices and engagement within Italian municipalities’ Facebook pages”. Public relations review, v. 41, n. 2, pp. 205-213. https://doi.org/10.1016/j.pubrev.2014.11.013
• Lovejoy, Kristen; Waters, Richard D.; Saxton, Gregory D. (2012). “Engaging stakeholders through Twitter: How nonprofit organizations are getting more out of 140 characters or less”. Public relations review, v. 38, n. 2, pp. 313-318. https://doi.org/10.1016/j.pubrev.2012.01.005
• Madden, Stephanie; Janoske, Melissa; Briones, Rowena L. (2016). “The double-edged crisis: Invisible children’s social media response to the Kony 2012 campaign”. Public relations review, v. 42, n. 1, pp. 38-48. https://doi.org/10.1016/j.pubrev.2015.10.002
• Madichie, Nnamdi O.; Hinson, Robert (2014). “A critical analysis of the ‘dialogic communications’ potential of sub-Saharan African police service websites”. Public relations review, v. 40, n. 2, pp. 338-350. https://doi.org/10.1016/j.pubrev.2013.10.009
• Maiorescu, Roxana (2017). “Using online platforms to engage employees in unionism. The case of IBM”. Public relations review, v. 43, n. 5, pp. 963-968. https://doi.org/10.1016/j.pubrev.2017.07.002
• Matilla, Kathy; Cuenca-Fontbona, Joan; Compte-Pujol, Marc (2017). “An analysis of the university curricula of Spanish ‘dircoms’ from a public relations approach”. Public relations review, v. 43, n. 3, pp. 624-634. https://doi.org/10.1016/j.pubrev.2017.04.003
• McAllister, Sheila M.; Taylor, Maureen (2007). “Community college web sites as tools for fostering dialogue”. Public relations review, v. 33, n. 2, pp. 230-232. https://doi.org/10.1016/j.pubrev.2007.02.017
• McCorkindale, Tina; Morgoch, Meredith (2013). “An analysis of the mobile readiness and dialogic principles on Fortune 500 mobile websites”. Public relations review, v. 39, n. 3, pp. 193-197. https://doi.org/10.1016/j.pubrev.2013.03.008
• Men, Linjuan-Rita; Tsai, Wan-Hsiu-Sunny (2014). “Perceptual, attitudinal, and behavioral outcomes of organization–public engagement on corporate social networking sites”. Journal of public relations research, v. 26, n. 5, pp. 417-435. https://doi.org/10.1080/1062726X.2014.951047
• Molleda, Juan-Carlos; Moreno, Ángeles; Navarro, Cristina (2017). “Professionalization of public relations in Latin America: A longitudinal comparative study”. Public relations review, v. 43, n. 5, pp. 1084-1093. https://doi.org/10.1016/j.pubrev.2017.08.003
• Morehouse, Jordan; Saffer, Adam-John (2018). “A bibliometric analysis of dialogue and digital dialogic research: Mapping the knowledge construction and invisible colleges in public relations research”. Journal of public relations research, v. 30, n. 3, pp. 65-82. https://doi.org/10.1080/1062726X.2018.1498343
• Moreno, Ángeles; Navarro, Cristina; Tench, Ralph; Zerfass, Ansgar (2015). “Does social media usage matter? An analysis of online practices and digital media perceptions of communication practitioners in Europe”. Public relations review, v. 41, n. 2, pp. 242-253. https://doi.org/10.1016/j.pubrev.2014.12.006
• Moreno, Ángeles; Verhoeven, Piet; Tench, Ralph; Zerfass, Ansgar (2010). “European Communication Monitor 2009. An institutionalized view of how public relations and communication management professionals face the economic and media crises in Europe”. Public relations review, v. 36, n. 2, pp. 97-104. https://doi.org/10.1016/j.pubrev.2010.02.004
• Moss, Danny; Likely, Fraser; Sriramesh, Krishnamurthy; Ferrari, María-Aparecida (2017). “Structure of the public relations/communication department: Key findings from a global study”. Public relations review, v. 43, n. 1, pp. 80-90. https://doi.org/10.1016/j.pubrev.2016.10.019
• Muralidharan, Sidharth; Dillistone, Kristie; Shin, Jae-Hwa (2011). “The Gulf coast oil spill: Extending the theory of image restoration discourse to the realm of social media and beyond petroleum”. Public relations review, v. 37, n. 3, pp. 226232. https://doi.org/10.1080/17512786.2016.1195239
• O’Neil, Glenn (2013). “Evaluation of international and non-governmental organizations’ communication activities: A 15 year systematic review”. Public relations review, v. 39, n. 5, pp. 572-574. https://doi.org/10.1016/j.pubrev.2013.07.005
• Obermaier, Magdalena; Koch, Thomas; Riesmeyer, Claudia (2018). “Deep impact? How journalists perceive the influence of public relations on their news coverage and which variables determine this impact”. Communication research, v. 45, n. 7, pp. 1031-1053. https://doi.org/10.1177/0093650215617505
• Ott, Larissa; Theunissen, Petra (2015). “Reputations at risk: Engagement during social media crises”. Public relations review, v. 41, n. 1, pp. 97-102. https://doi.org/10.1016/j.pubrev.2014.10.015
• Painter, David-Lynn (2015). “Online political public relations and trust: Source and interactivity effects in the 2012 US presidential campaign”. Public relations review, v. 41, n. 5, pp. 801-808. https://doi.org/10.1016/j.pubrev.2015.06.012
• Peng, Tai-Quan; Liu, Mengchen; Wu, Yingcai; Liu, Shixia (2016). “Follower-followee network, communication networks, and vote agreement of the US members of congress”. Communication research, v. 43, n. 7, pp. 996-1024. https://doi.org/10.1177/0093650214559601
• Penney, Joel (2017). “Social media and citizen participation in ‘official’ and ‘unofficial’ electoral promotion: A structural analysis of the 2016 Bernie Sanders digital campaign”. Journal of communication, v. 67, n. 3, pp. 402-423. https://doi.org/10.1111/jcom.12300
• Pfau, Michael; Haigh, Michel M.; Sims, Jeanetta; Wigley, Shelley (2007). “The influence of corporate front-group stealth campaigns”. Communication research, v. 34, n. 1, pp. 73-99. https://doi.org/10.1177/0093650206296083
• Porter, Lance V.; Trammell, Kaye D. Sweetser; Chung, Deborah; Kim, Eunseong (2007). “Blog power: Examining the effects of practitioner blog use on power in public relations”. Public relations review, v. 33, n. 1, pp. 92-95. https://doi.org/10.1016/j.pubrev.2006.11.018
• Rafaeli, Sheizaf (1988). “Interactivity: From new media to communication”. In: Sage annual review of communication research: Advancing communication science, v. 16. R. P. Hawkins, J. M. Wiemann and S. Pingree, (eds.), pp. 110–134. Beverly Hills, CA: Sage. http://gsb.haifa.ac.il/~sheizaf/interactivity/Interactivity_Rafaeli.pdf
• Rains, Stephen; Young, Anna (2006). “A sign of the times: An analysis of organizational members’ email signatures”. Journal of computer-mediated communication, v. 11, n. 4, pp. 1046-1061. https://doi.org/10.1111/j.1083-6101.2006.00307.x
• Reber, Bryan H.; Kim, Jun-Kyo (2006). “How activist groups use websites in media relations: Evaluating online press rooms”. Journal of public relations research, v. 18, n. 4, pp. 313-333. https://doi.org/10.1207/s1532754xjprr1804_2
• Rodríguez, Nathian-Shae (2016). “Communicating global inequalities: How LGBTI asylum-specific NGOs use social media as public relations”. Public relations review, v. 42, n. 2, pp. 322-332. https://doi.org/10.1016/j.pubrev.2015.12.002
• Ryan, Michael (2003). “Public relations and the web: Organizational problems, gender, and institution type”. Public relations review, v. 29, n. 3, pp. 335-349. https://doi.org/10.1016/S0363-8111(03)00040-7
• Rybalko, Svetlana; Seltzer, Trent (2010). “Dialogic communication in 140 characters or less: How Fortune 500 companies engage stakeholders using Twitter”. Public relations review, v. 36, n. 4, pp. 336-341. https://doi.org/10.1016/j.pubrev.2010.08.004
• Sanovich, Sergey (2017). Computational propaganda in Russia: the origins of digital misinformation. Working paper 2017.3. Oxford, UK: Project on Computational Propaganda. https://comprop.oii.ox.ac.uk/wp-content/uploads/sites/89/2017/06/Comprop-Russia.pdf
• Searson, Eileen M.; Johnson, Melissa A. (2010). “Transparency laws and interactive public relations: An analysis of Latin American government web sites”. Public relations review, v. 36, n. 2, pp. 120-126. https://doi.org/10.1016/j.pubrev.2010.03.003
• Seltzer, Trent; Mitrook, Michael A. (2007). “The dialogic potential of weblogs in relationship building”. Public relations review, v. 33, n. 2, pp. 227-229. https://doi.org/10.1016/j.pubrev.2007.02.011
• Shumate, Michelle (2012). “The evolution of the HIV/AIDS NGO hyperlink network”. Journal of computer-mediated communication, v. 17, n. 2, pp. 120-134. https://doi.org/10.1111/j.1083-6101.2011.01569.x
• Sievert, Holger; Scholz, Christina (2017). “Engaging employees in (at least partly) disengaged companies. Results of an interview survey within about 500 German corporations on the growing importance of digital engagement via internal social media”. Public relations review, v. 43, n. 5, pp. 894-903. https://doi.org/10.1016/j.pubrev.2017.06.001
• Sisson, Diana C. (2017a). “Control mutuality, social media, and organization-public relationships: A study of local animal welfare organizations’ donors”. Public relations review, v. 43, n. 1, pp. 179-189. https://doi.org/10.1016/j.pubrev.2016.10.007
• Sisson, Diana C. (2017b). “Inauthentic communication, organization-public relationships, and trust: A content analysis of online astroturfing news coverage”. Public relations review, v. 43, n. 4, pp. 788-795. https://doi.org/10.1016/j.pubrev.2017.05.003
• Sommerfeldt, Erich J. (2013). “Online power resource management: Activist resource mobilization, communication strategy, and organizational structure”. Journal of public relations research, v. 25, n. 4, pp. 347-367. https://doi.org/10.1080/1062726X.2013.806871
• Sommerfeldt, Erich J.; Kent, Michael L.; Taylor, Maureen (2012). “Activist practitioner perspectives of website public relations: Why aren’t activist websites fulfilling the dialogic promise?”. Public relations review, v. 38, n. 2, pp. 303-312. https://doi.org/10.1016/j.pubrev.2012.01.001
• Sung, Kang-Hoon; Kim, Sora (2014). “I want to be your friend: The effects of organizations’ interpersonal approaches on social networking sites”. Journal of public relations research, v. 26, n. 3, pp. 235-255. https://doi.org/10.1080/1062726X.2014.908718
• Taiminen, Kimmo; Luoma-aho, Vilma; Tolvanen, Kristiina (2015). “The transparent communicative organization and new hybrid forms of content”. Public relations review, v. 41, n. 5, pp. 734-743. https://doi.org/10.1016/j.pubrev.2015.06.016
• Tan, Kevin-Kok-Yew; Pang, Augustine; Kang, Janelle-Xiaoting (2019). “Breaking bad news with Console: Toward a framework integrating medical protocols with crisis communication”. Public relations review, v. 45, n. 1, pp. 153-166. https://doi.org/10.1016/j.pubrev.2018.10.013
• Taylor, Maureen; Kent, Michael L. (2010). “Anticipatory socialization in the use of social media in public relations: A content analysis of PRSA’s public relations tactics”. Public relations review, v. 36, n. 3, pp. 207-214. https://doi.org/10.1016/j.pubrev.2010.04.012
• Taylor, Maureen; Kent, Michael L.; White, William J. (2001). “How activist organizations are using the internet to build relationships”. Public relations review, v. 27, n. 3, pp. 263-284. https://doi.org/10.1016/S0363-8111(01)00086-8
• Theunissen, Petra; Noordin, Wan-Norbani-Wan (2012). “Revisiting the concept ‘dialogue’ in public relations”. Public relations review, v. 38, n. 1, pp. 5-13. https://doi.org/10.1016/j.pubrev.2011.09.006
• Thomsen, Steven R. (1995). “Using online databases in corporate issues management”. Public relations review, v. 21, n. 2, pp. 103-123. https://doi.org/10.1016/0363-8111(95)90002-0
• Tomasello, Tami K. (2001). “The status of Internet-based research in five leading communication journals, 1994-1999”. Journalism & mass communication quarterly, v. 78, n. 4, pp. 659-674. https://doi.org/10.1177/107769900107800403
• Trillo-Domínguez, Magdalena; Alberich-Pascual, Jordi (2017). “Deconstrucción de los géneros periodísticos y nuevos medios: de la pirámide invertida al cubo de Rubik”. El profesional de la información, v. 26, n. 6, pp. 1091-1099. https://doi.org/10.3145/epi.2017.nov.08
• Tsai, Wan-Hsiu Sunny; Men, Rita-Linjuan (2018). “Social messengers as the new frontier of organization-public engagement: A WeChat study”. Public relations review, v. 44, n. 3, pp. 419-429. https://doi.org/10.1016/j.pubrev.2018.04.004
• Utz, Sonja; Schultz, Friederike; Glocka, Sandra (2013). “Crisis communication online: How medium, crisis type and emotions affected public reactions in the Fukushima Daiichi nuclear disaster”. Public relations review, v. 39, n. 1, pp. 40-46. https://doi.org/10.1016/j.pubrev.2012.09.010
• Van-Zoonen, Ward; Van-der-Meer, Toni (2015). “The importance of source and credibility perception in times of crisis: Crisis communication in a socially mediated era”. Journal of public relations research, v. 27, n. 5, pp. 371-388. https://doi.org/10.1080/1062726X.2015.1062382
• Vesnic-Alujevic, Lucia (2012). “Political participation and web 2.0 in Europe: A case study of Facebook”. Public relations review, v. 38, n. 3, pp. 466-470. https://doi.org/10.1016/j.pubrev.2012.01.010
• Vorvoreanu, Mihaela (2006). “Online organization–public relationships: An experience-centered approach”. Public relations review, v. 32, n. 4, pp. 395-401. https://doi.org/10.1016/j.pubrev.2006.09.007
• Waters, Richard D.; Burnett, Emily; Lamm, Anna; Lucas, Jessica (2009). “Engaging stakeholders through social networking: How nonprofit organizations are using Facebook”. Public relations review, v. 35, n. 2, pp. 102-106. https://doi.org/10.1016/j.pubrev.2011.12.010
• Waters, Richard D.; Jamal, Jia Y. (2011). “Tweet, tweet, tweet: A content analysis of nonprofit organizations’ Twitter updates”. Public relations review, v. 37, n. 3, pp. 321-324. https://doi.org/10.1016/j.pubrev.2011.03.002
• Watkins, Brandi A. (2017). “Experimenting with dialogue on Twitter: An examination of the influence of the dialogic principles on engagement, interaction, and attitude”. Public relations review, v. 43, n. 1, pp. 163-171. https://doi.org/10.1016/j.pubrev.2016.07.002
• Wiencierz, Christian; Röttger, Ulrike (2017). “The use of big data in corporate communication”. Corporate communications: An international journal, v. 22, n. 3, pp. 258-272. https://doi.org/10.1108/CCIJ-02-2016-0015
• Wirtz, John G.; Zimbres, Thais M. (2018). “A systematic analysis of research applying ‘principles of dialogic communication’ to organizational websites, blogs, and social media: Implications for theory and practice”. Journal of public relations research, v. 30, n. 1-2, pp. 5-34. https://doi.org/10.1080/1062726X.2018.1455146
• Woo, Chang-Wan; An, Seon-Kyoung; Cho, Seung-Ho (2008). “Sports PR in message boards on major league baseball websites”. Public relations review, v. 34, n. 2, pp. 169-175. https://doi.org/10.1016/j.pubrev.2008.03.009
• Woods, Chelsea L. (2019). “From an ‘outside group’ to a catalyst for corporate change: Examining activists’ legitimation strategies”. Public relations review, v. 45, n. 2, pp. 332-347. https://doi.org/10.1016/j.pubrev.2019.02.001
• Xifra, Jordi; Huertas, Assumpció (2008). “Blogging PR: An exploratory analysis of public relations weblogs”. Public relations review, v. 34, n. 3, pp. 269-275. https://doi.org/10.1016/j.pubrev.2008.03.022
• Xiong, Ying; Cho, Moonhee; Boatwright, Brandon (2019). “Hashtag activism and message frames among social movement organizations: Semantic network analysis and thematic analysis of Twitter during the# MeToo movement”. Public relations review, v. 45, n. 1, pp. 10-23. https://doi.org/10.1016/j.pubrev.2018.10.014
• Yang, Sung-Un; Kang, Minjeong; Johnson, Philip (2010). “Effects of narratives, openness to dialogic communication, and credibility on engagement in crisis communication through organizational blogs”. Communication research, v. 37, n. 4, pp. 473-497. https://doi.org/10.1177/0093650210362682
• Yang, Sung-Un; Lim, Joon-Soo (2009). “The effects of blog-mediated public relations (BMPR) on relational trust”. Journal of public relations research, v. 21, n. 3, pp. 341-359. https://doi.org/10.1080/10627260802640773
• Ye, Lan; Ki, Eyun-Jung (2012). “The status of online public relations research: An analysis of published articles in 19922009”. Journal of public relations research, v. 24, n. 5, pp. 409-434. https://doi.org/10.1080/1062726X.2012.723277
• Zerfass, Ansgar; Schramm, Dana-Melanie (2014). “Social media newsrooms in public relations: A conceptual framework and corporate practices in three countries”. Public relations review, v. 40, n. 1, pp. 79-91. https://doi.org/10.1016/j.pubrev.2013.12.003