Persoas, Organizacións Sostibles e Marketing
POSMARK
Universidad de Oviedo
Oviedo, EspañaPublicacións en colaboración con investigadores/as de Universidad de Oviedo (18)
2022
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A firm-industry analysis of services versus manufacturing
European Research on Management and Business Economics, Vol. 28, Núm. 1, pp. 108-117
2020
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Is sustainable performance explained by firm effect in small business?
Sustainability (Switzerland), Vol. 12, Núm. 23, pp. 1-13
2019
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Firm and industry effects on small, medium-sized and large firms performance
Business Research Quarterly, Vol. 22, Núm. 1, pp. 25-35
2017
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Co-creation and service recovery process communication: effects on satisfaction, repurchase intentions, and word of mouth
Service Business, Vol. 11, Núm. 2, pp. 321-343
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Manufacturer–distributor relationships: role of relationship-specific investment and dependence types
Journal of Business and Industrial Marketing, Vol. 32, Núm. 8, pp. 1245-1260
2015
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Why didn’t it work out? The effects of attributions on the efficacy of recovery strategies
Journal of Service Theory and Practice, Vol. 25, Núm. 6, pp. 700-724
2014
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Intentionality attributions and humiliation: The impact on customer behavior
European Journal of Marketing, Vol. 48, Núm. 5-6, pp. 901-923
2013
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Collaborative manufacturer-distributor relationships: The role of governance, information sharing and creativity
Journal of Business and Industrial Marketing, Vol. 28, Núm. 8, pp. 620-637
2012
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A mediation model of individual differences in attitudes toward affirmative actions for women
Psychological Reports, Vol. 110, Núm. 3, pp. 764-780
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Service recovery, satisfaction and behaviour intentions: Analysis of compensation and social comparison communication strategies
Service Industries Journal, Vol. 32, Núm. 1, pp. 83-103
2011
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Estrategias de cartera de productos-marcas para empresas detallistas. Efectos derivados de la introducción de nuevas categorías de marcas de distribuido
Estrategias competitivas en canales de distribución comercial tradicional "versus" on-line (Cátedra Fundación Ramón Areces de Distribución Comercial), pp. 191-209
2010
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Explaining customer satisfaction with complaint handling
International Journal of Bank Marketing, Vol. 28, Núm. 2, pp. 88-112
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Inspection and diagnostic criteria for FANS installed in air conditioning systems of public transport vehicles
ASME 2010 International Mechanical Engineering Congress and Exposition (IMECHE)
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Lack of preferential treatment: Effects on dissatisfaction after a service failure
Industrial Robot, Vol. 37, Núm. 2, pp. 45-68
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Lack of preferential treatment: Effects on dissatisfaction after a service failure
Journal of Service Management, Vol. 21, Núm. 1, pp. 45-68
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Reactions toward affirmative action measures for women
Revista de psicología del trabajo y de las organizaciones = Journal of work and organizational psychology, Vol. 26, Núm. 3, pp. 211-221
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The effects of customer age and recovery strategies in a service failure setting
Journal of Financial Services Marketing, Vol. 15, Núm. 1, pp. 32-48
2008
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The influence of emotions on customer's cognitive evaluations and satisfaction in a service failure and recovery context
Service Industries Journal, Vol. 28, Núm. 4, pp. 497-512